The Role of Information Management in the Standardisation of Humanitarian Logistics, What Impact it Has in the Emergency Structure, a Case Study Analysis of Manmade Crises in Maiduguri

Abstract

The ever-increasing man-made crysis have been causing the loss of lives, properties and resources. The preparedness and response ability of non-governmental organizations is aimed to minimize these losses. INTERSOS is an important emergency actor that operates in ecosystems of multi and cross-sector stakeholders in order to reach the most vulnerable social groups. Having this in mind, the goal is to explore to what extent their knowledge management led to significant improvements in the management of the humanitarian crisis in our case study: Maiduguri (Borno State, Nigeria) and merges with that of other organizations in order to propose a model that could optimize their knowledge management maturity through social resources embedded into their structure and underlines the crucial role of logistics and supply chain management in the humanitarian context. Specifically, the paper will compare the field response, through the analysis of INTERSOS last years reports in emergency response to human caused crises; this will be accomplished through the in-depth, case study through the information that is provided periodically by the organization operators based on MEAL (monitoring, evaluation, accountability, and learning) parametric indices. Response efficiency in these dynamics is not exclusively circumstantial but depends greatly on the initiatives and complements of multiple agencies that regulate procedures in the humanitarian field for example: HNPW, HLN, SPHERE and others. The study will consider the context-dependent form of aid (nfi, dignity kits, cash assistance) but also the difficulty of approach in these situations due first to international policy control and practices that are often too constraining for humanitarian workers, as well as the difficulty of maintaining a uniform and functional data history.